Make Real-time reporting easy to setup, read and widely accessible.
Surround yourself with a happier & more engaged workforce.
View important statistics at a glance in vibrant & meaningful visualizations
A fully web-based solution for calculating & displaying real-time data on large screens in contact centers (wallboards) and also directly on computer screens of supervisors and even on mobile devices of executives (dashboards).
Live UCX gives simple and clear data visualizations allowing you to leverage teams, manage queues more effectively
Use different visualizations to show:
You can also include maps, banners,
pictures, YouTube videos, & weather
information (current or forecast).
Create layouts that do not only contain call center metrics, but also present business data from any :
Visual, Audio, SMS and Email Alerts.
Users can set dynamic conditions and LiveUCX will automatically notify the recipients of each rule if the conditions are met.
This can be based on a number of conditions like duration for breaks or notifying them when their average handle time is longer than the acceptable duration.
Visual alerts (color changes, blinking), audible alerts (one-time, repetitive)
Web Based Interface Accessible on the Internet from Anywhere No More Enablement of Unicast & Multicast rules on the Firewalls
LiveUCX Dashboards are web-based & built with a purpose driven responsive design. This allows for seamless viewing from any device.
With permissions per agent, team leaders and supervisors, helps to monitor call volumes, que information and agent-states on demand.
The real-time updates only happen when you need them, off-screen it generates no overhead of battery or data on your devices.
Our expert engineers will provide simple guides to create the necessary users in the AACC Platform to enable integration with the LiveUCX Connector
LiveUCX team will install the connector on a windows machine available on the same multicast network provided
Make Real-time reporting easy to setup, read and widely accessible.
Get insights into your contact center right away rather than waiting for weeks or even months for custom development.
Need them customized? We’ve got you!
We at LiveUCX listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know!
Have any questions about LiveUCX or want to learn how it can help your business?
We are just a message away.
