ProUCX does two things brilliantly: we bring your Amazon Connect calls into Microsoft Dynamics 365 and HubSpot — with screen-pop, click-to-dial and automatic call logging — and we surface your contact centre in real time with LiveUCX dashboards and wallboards.
Two focused offerings: Amazon Connect computer-telephony integration for Microsoft Dynamics 365 and HubSpot, plus LiveUCX real-time dashboards.
Bring Amazon Connect calls into the Dynamics 365 agent workspace — screen-pop, click-to-dial, automatic call logging and wrap-up disposition. Built on Channel Integration Framework v2.
An embedded Amazon Connect softphone inside HubSpot — screen-pop the matching record, click-to-dial, and log every call automatically to the HubSpot timeline with recordings.
Real-time, customisable wallboards and supervisor dashboards for NICE CXone, Genesys, Avaya, RingCentral, Zoom and Amazon Connect. Thresholds, alerts, floor-plan maps, mobile and public dashboards.
LiveUCX turns raw ACD data into vibrant, real-time wallboards and supervisor dashboards. Agent states, queues, SLA, abandons and skillset stats update every few seconds — so your team reacts to what's happening now, not what happened yesterday.
NICE CXone partner — LiveUCX is listed on CXexchange
Designed and supported from Queensland, with regional AWS data residency in Australia, Singapore, the USA and Europe.
CIF v2 and modern Amazon Connect — not legacy frameworks heading for end-of-life.
Pre-built connectors and dashboards mean days to value, not months of custom dev.
One platform, isolated per-tenant config — built to scale across customers and partners.
Book a demo and we'll tailor it to your Amazon Connect, Dynamics 365 or CXone/Genesys environment.