Real-time reporting Dashboards,
made easy to setup and access
Use different visualizations to show:
You can also include maps, banners,
pictures, YouTube videos, & weather
information (current or forecast).
Create layouts that do not only contain call center metrics, but also present business data from any :
Visual, Audio, SMS and Email Alerts.
Users can set dynamic conditions and LiveUCX will automatically notify the recipients of each rule if the conditions are met.
This can be based on a number of conditions like duration for breaks or notifying them when their average handle time is longer than the acceptable duration.
Visual alerts (color changes, blinking), audible alerts (one-time, repetitive)
Web Based Interface Accessible on the Internet from Anywhere No More Enablement of Unicast & Multicast rules on the Firewalls
Have any questions about LiveUCX or want to learn how it can help your business?
We are just a message away.